Stovell House Surgery


About The Surgery
Our Staff
How to make an appointment
Repeat Prescriptions
Patient Online Access
How to register with the Practice
In case of an emergency or major injury.....
Services we provide
Test Results & referrals
How To Find Us
Surgery Contact details
Patients with particular needs
Access to Medical Records
Data Protection
Practice Leaflet
Patient Participation Group (PPG)
Travel Vaccinations
Minor Ailments
Suggestions & Complaints
Medical Students
Additional Useful Information


Patient Advice and Liaison Service (PALS)  

Your local Patient Advice and Liaison (PALS) provides patients, carer and their families with free, confidential advice, information and support.


PALS is unable to give you medical help or advice, provide advocacy or counselling. If you need medical help or have a health problem please contact your GP or call 111.


Your local PALS team can:

  • Inform you about local NHS services
  • Listen to your questions and concerns and give you information on the options available
  • Help sort out problems or concerns that you may have about NHS services
  • Arrange an interpreter, signer or other support service to be at your appointment with you
  • Use your comments and suggestions constructively to make sure we can improve NHS services
  • Advise you about other organisations and services that could help with your problem
  • Guide you through the NHS complaints process if you want to make a complaint. We can also provide information about independent advocacy services that can help you write your complaint.
 Croydon: 020 8401 3210

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